FAQ (Frequently Asked Questions)
Shipping and Returns:
Unfortunately, as a small business we are currently not in a position to offer returns right now. We try our best to ensure our products are of a high quality standard so you get exactly what you’re looking for. We hope that as our business grows, we will be able to offer returns in the future.
If you are deeply unsatisfied with our products, please contact us and we will evaluate each request on a case-by-case basis.
Free shipping will apply for all US and Canada orders above CAD150 pre-tax, pre-shipping.
For international orders, free shipping will apply for when you purchase CAD250 or more pre-tax, pre-shipping.
Free shipping will apply automatically at check out.
We currently ship to anywhere in the world!
All shipping will be calculated based on each individual order. Once you add the products to the shopping cart and checkout, you will see the shipping rates.
According to the latest delivery update from our local postal office, delays should be expected due to the COVID-19 situation. We apologize for any inconvenience this may cause you.
We highly recommend choosing the delivery option with tracking at check out. For orders who chose no tracking option, we are not able to cover for any lost packages since we are a small business. If you chose shipping with tracking and the tracking info page shows your package is lost, please contact us immediately.
Tracking is an option that can be added at checkout. If you would like to have your order tracked, simply click the tracking option at checkout. The cost of tracking will be calculated and added on top of your order total. Please note that for Lettermail, there is NO tracking.
Shipping to US and Canada generally takes 2-3 weeks but during peak holiday season (November to December), it may take up to 6 weeks for a product to arrive. If you haven’t received your order(s) yet, please contact us.
About Our Products:
We don’t have a specific schedule for new product release but if you subscribe to our newsletter at the bottom of the page, you can be the first to know!
We do custom order requests, bulk order and wholesale order requests. We always do our best to accommodate them all. If you have a specific need or request, please use the form on the contact us page to send us a message. We will get back to you within 24 hours.
About Our Shop:
We are located in Toronto, Canada but unfortunately we do not have a physical store location at the moment. We hope to be big enough one day to serve you in person!
About Everything Else!
We currently accept VISA, MasterCard, Interac Debit, American Express, PayPal, Google Pay and Apply Pay.
You will see the Google Pay and Apply Pay options at Checkout. If you still do not see the options, please ensure the below instructions are followed.
Google Pay: please make sure it is enabled under chrome://settings/payments and you have an active card set up in the Google Account.
Apply Pay: please make sure you’re on a compatible device/browser (Safari).