FAQ (Frequently Asked Questions)

We offer worldwide shipping. Shipping cost will be calculated at check out based on each individual order and location.

Letter Mail:

There is no tracking for standard letter mail. Please be reassured that 99% of our past customers, including international customers, chose letter mail without tracking. It is more affordable and their orders arrived safely. We try our best to provide the best and most affordable services. However, it is still customer’s responsibility if the mail is lost. Unfortunately, this is a small shop that does not have the ability to absorb the additional cost. If you would like to track your order, please choose other shipping options with tracking at check out.

Other Shipping Options*:

We offer a variety of shipping services for both local Canadian and international orders.

Canada:

• Canada Post: Tracked shipment with different delivery times.
• Chit Chats Collect: Schedule a preferred day and time to pick up your shipment from a Chit Chats branch near your location. You will have 7 business days to pick up your shipment. Once the pickup window has passed, shipment will be returned back to us. We will not be able to resend the shipment again. You will need to place a new order.
• Chit Chats Select: Tracked shipment. It does not deliver to PO boxes. Delivery in 2-8 business days.
• Chit Chats Canada Tracked: Tracked shipment and it delivers to PO boxes. Delivery in 2-8 business days.

USA:

• Chit Chats U.S. Select: Tracked shipment and it delivers to PO boxes. Delivery in 5-10 business days.
• Chit Chats U.S. Edge: Tracked shipment and it delivers to PO boxes. Delivery in 4-7 business days.
• USPS Priority Mail: Tracked shipment and it delivers to PO boxes. Delivery in 2-4 business days.

Other Countries:

• Chit Chats International Tracked: Tracked shipment. There are limitations on deliveries to PO box addresses. Delivery in 4-27 business days.
• USPS First-Class Package International Service: Delivery days vary by destination.

*Please note that provided delivery days are an estimate and not guaranteed. Although the estimate delivery days are usually accurate, delay can happen to any shipments and it is out of our control. Some exceptions also apply to holiday seasons and weather conditions. We apologize for any inconveniences and thank you for your understanding in advance.

All our handmade notebooks are made to order. Due to this reason, any notebook orders are shipped within three business days. Otherwise, we offer next business day shipping for all orders.

Estimated delivery time is calculated at checkout. It is generally accurate but we cannot guarantee delivery as delays from post office/courier is out of our control.

If your order was shipped with tracking and the tracking info page shows your package is lost or damaged, please contact us immediately.

Unfortunately, as a small business we are currently not in a position to offer returns right now. We try our best to ensure our products are of a high quality standard so you get exactly what you’re looking for. We hope that as our business grows, we will be able to offer returns in the future.

If you are deeply unsatisfied with our products, please contact us and we will evaluate each request on a case-by-case basis.

Thank you for your understanding in advance! 🙇‍♀️🙇

We don’t have a specific schedule for new product release but if you subscribe to our newsletter at the bottom of the page, you can be the first to know!

We do custom order requests, bulk order and wholesale order requests. We always do our best to accommodate them all. If you have a specific need or request, please use the form on the contact us page to send us a message. We will get back to you within 24 hours.

We are located in Toronto, Canada but unfortunately we do not have a physical store location at the moment. We hope to be big enough one day to serve you in person!

Yes we do! If you would like to visit our Etsy shop, simply click here.

We currently accept VISA, MasterCard, Interac Debit, American Express, PayPal, Google Pay and Apply Pay.

You will see the Google Pay and Apply Pay options at Checkout. If you still do not see the options, please ensure the below instructions are followed.

Google Pay: please make sure it is enabled under chrome://settings/payments and you have an active card set up in the Google Account.

Apply Pay: please make sure you’re on a compatible device/browser (Safari).

We do everything we can to make sure all of your information is encrypted and secured. We have in place a number of different security measures and software to defend against malicious attacks. If you have more questions about your data and privacy, check out our Privacy Policy page.